Guest Agreement 

This Agreement is dated and arranged by Taylors Apartments Ltd (“TAYLORS APARTMENTS”) and governs the relationship between you (“Guest”), and Taylors Apartments Ltd your (“Host”) in any Booking. You should read this Agreement carefully and only continue if you wish to be bound by the Agreement in its entirety.

1. GUEST CONSENT

1.1 To protect the Host’s interest in the Property, the Guest agrees to complete a Booking Validation. This may mean the Guest is required to verify their identity (ID) in advance of the Booking and if asked, the Guest agrees to submit a photographic ID.
1.2 The Host or SUPERHOG, acting as the Host’s Agent, may pass the Guest’s details to a third-party provider to carry out ID verification, and other checks.

2. PROPERTY DAMAGE

2.1 The Guest acknowledges that they are liable to pay for all Property Damage to, at or in the Property during their Booking which was directly or indirectly caused by their own action or inaction.
2.2 If the Guest does not report Property Damage to the Host which can be demonstrated to have been caused during the Booking, then it will be assumed that the Property Damage was caused by the Guest and the Guest accepts liability for the damage.
2.3 The Guest agrees to compensate the Host for any fees or charges the Host might have to pay, including compensation to occupiers of neighbouring premises caused by the Guest’s actions or failure to fulfil any of the obligations in this Agreement.

3. SECURITY DEPOSIT

3.1 Where the payment of a Security Deposit by the Guest is required for a Booking, the Guest agrees to provide details of a payment card which will remain valid until at least 30 days after the Booking has been completed.
3.2 If Property Damage has occurred, TAYLORS APARTMENTS has the right to draw against the payment card up to the Security Deposit amount for the Booking as part of compensation for damage that is payable to the Host. No further notice is required from TAYLORS APARTMENTS in order to draw on the payment card up to the Security Deposit amount, although TAYLORS APARTMENTS must in all cases retain appropriate evidence in relation to the Property Damage.
3.3 TAYLORS APARTMENTS right to draw against the payment card will expire at the end of 7 days after the checkout time and date of the booking unless TAYLORS APARTMENTS have notified the Guest by this time of potential Property Damage which requires further investigation. As long as TAYLORS APARTMENTS have given such notice within this timeframe the right to draw against the payment card will extend until the end of any investigation.
3.4 TAYLORS APARTMENTS will give the Guest three working days written notice in advance of taking any payment in relation to Property Damage that is in excess of the Security Deposit amount.
3.5 TAYLORS APARTMENTS may provide alternative Security Deposit options to applicable Guests.

4. PROPERTY USE

4.1 The Property may only be used for purposes permitted by the Host.
4.2 Any appliance, fixtures and fittings must be operated in accordance with provided instructions and in a reasonable and careful manner.
4.3 There is a strict policy against Parties in or at the Property, unless pre-approved by the Host.

5. GUEST OBLIGATIONS AND ACKNOWLEDGEMENTS

5.1 The Guest acknowledges that they are liable for all costs associated with damage to, at or in the Property during their Booking which was directly or indirectly caused by their own action or inaction.
5.2 The Guests acknowledge that they are liable for the full reservation amount owed to the Host and any cancellation or refund is subject to the Host’s cancellation terms.
5.3 The Guest agrees not to make a Chargeback against the Host.
5.4 The Guest always agrees to use the Property only as permitted by the Host and always in a reasonable and responsible manner.
5.5 Check-in and check-out times shall be agreed with TAYLORS APARTMENTS prior to the Start Date and confirmed to the Guest by email following receipt of the completed Pre-Check-In from the Guest. We cannot guarantee all requests for check-in times and, unless otherwise agreed in advance, our standard check-in times are between 15:00 and 23:00 and our standard check-out times are prior to 10:00. If no check-out time has been agreed between TAYLORS APARTMENTS and the Guest, then the Guest will check-out by 10:00 on the End Date.
5.6 Please note additional charges may apply to guests in breach of the house rules as follows: Unauthorised guests : £20, Smoking: £100, Parties: £250, Cleaning : £50, Linen replacement : £30, Unauthorised late check-out : £30 per hour, security call-out/eviction : £250, lost keys : £100.
5.7 The Guest takes full responsibility for the behaviour of any person they have permitted to enter the Property.
5.8 The Guest agrees to act as soon as they become aware of any Property Damage or problem to minimise its effects and prevent it becoming worse or causing nuisance to the occupier of any neighbouring premises.
5.9 Wherever possible the Guest will take a photographic record of the property at the start and the end of the Booking and upload to TAYLORS APARTMENTS. If the Guest chooses not to do this the Guest acknowledges that it will be hard for them to prove that they did not cause the damage.
5.10 The Guest will take steps to ensure the security of the Property.
5.11 The Guest will take care to avoid blocking or causing damage to drains or sanitary appliances.
5.12 The Guest will keep the Property appropriately and safely ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke, or grease.
5.13 All obligations on the Guest in respect of the Property apply equally in relation to any building of which the Property forms part and in relation to any access, parking, or right of way associated with the Property.
5.14 The Guest acknowledges that the cost of Property Damage will be determined at TAYLORS APARTMENTS sole discretion.


6. TAYLORS APARTMENTS LIABILITY

6.1. Nothing in this agreement excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
6.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
6.3. TAYLORS APARTMENTS maximum aggregate liability under or in connection with this agreement, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to: (a) the total fees, payments and charges paid by a Guest to TAYLORS APARTMENTS for the relevant Booking, if you are a Guest; or (b) £500 in all other circumstances.

7. AGREEMENT

7.1 The Agreement sets out the terms on which TAYLORS APARTMENTS provides services in respect of a Booking. It is important that you read the Agreement carefully as your continuation through the TAYLORS APARTMENTS process constitutes acceptance of these terms and the associated obligations.
7.2 To the extent this Agreement is signed by an agent or representative of a Guest, it is deemed to also bind the Guest, and that the Guest has expressly agreed to the terms in this Agreement.
7.3 You agree that if you have caused Property Damage and not met your associated liabilities then your details may be held by TAYLORS APARTMENTS on a Watchlist.

8. GUEST CANCELLATION OF A BOOKING

8.1. If the Confirmation of Booking or the platform where the Booking was made specifies a cancellation policy at the time of the Booking, then that cancellation policy will apply.
8.2. Unless otherwise specified in the Confirmation of Booking or on the platform where the Booking was made, the following cancellation policy will apply. Where specified in the Confirmation of Booking or on the platform where the booking was made, those cancellation terms will prevail. If the Guest provides TAYLORS APARTMENTS with written notice that he/she wishes to cancel a Booking and TAYLORS APARTMENTS confirms receipt by email:
(a) more than 30 days prior to the Start Date, the Guest shall be entitled to a full refund of the Fee minus a £40 cancellation charge and any relevant platform fees or charges;
(b) more than 1 calendar week prior to the Start Date but less than 30 days prior to the Start Date, the Guest shall be entitled to a 50% refund of the Fee minus any relevant platform fees or charges; and
(c) 1 calendar week or less prior to the Start Date, the Guest shall not be entitled to any refund whatsoever.
8.3. TAYLORS APARTMENTS can only guarantee the availability of the Property for the period between the Start Date and the End Date unless a variation to the Booking has been agreed in advance in writing and a revised Confirmation of Booking has been sent to the Guest following payment of all relevant sums due under the terms of this agreement.
8.4. Unless TAYLORS APARTMENTS agrees otherwise in writing, any variation of the Start Date or End Date by the Guest will be treated by TAYLORS APARTMENTS as a cancellation of a Booking and the provisions of clause 7.2 shall apply.
8.5. Notwithstanding clause 8.1, TAYLORS APARTMENTS shall provide the Guest with a full refund of the Fee if TAYLORS APARTMENTS cancels a Booking prior to the Start Date because a Force Majeure Event prevents the safe or reasonable occupation of the Property or because of a Pandemic.
8.6. If there is any complaint from the Guest, the Guest must notify TAYLORS APARTMENTS within 24 hours of check- in via written notice to info@taylorsapartments.com or the platform on which the Booking was confirmed. TAYLORS APARTMENTS will use reasonable endeavours to address any issues which are materially prejudicial to the Guest’s ability to occupy the Property.
8.7. If the Guest cancels a Booking in accordance with the terms of this clause 8, TAYLORS APARTMENTS will use reasonable endeavours to send a courtesy notification in writing to the Property Owner of the cancellation as soon as reasonably possible after the cancellation.
8.8. If a Guest cancels a Booking and is not entitled to a refund under the terms of this clause 8, TAYLORS APARTMENTS will use reasonable endeavours to provide the Guest with supporting documentation to help them with any travel insurance claims for travel disruption or inability to travel.

9. GUEST INDEMNITY

9.1 You the Guest hereby agree to indemnify, defend and hold harmless TAYLORS APARTMENTS, its subsidiaries, successors, assignees, affiliates, agents, directors, officers, employees and shareholders from and against any and all claims, liabilities, obligations, damages, losses, expenses, and costs, (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by TAYLORS APARTMENTS arising out of or in connection with:
(a) the Guest's breach, negligent performance or non-performance of agreement;
(b) loss or damage to the Property or common parts of the building by the Guest;
(c) theft, damage to, or duplication of the key(s) or lock(s) to the Property;
(d) the enforcement of this agreement.
9.2 We recommend that you take out travel insurance to cover your potential losses including cancellation due to illness, death in the family or any disruption to travel howsoever caused.

10. LIMITATION OF LIABILITY

10.1 Subject to paragraph 10.2, neither the Property Owner nor TAYLORS APARTMENTS shall be liable for:
(a) the death of, or injury to the Guest or visitors to the Property; or
(b) damage to, or theft of, any possessions of the Guest or the Guest's invitees to the Property;
(c) any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill claims, any indirect or consequential loss incurred by the Guest or the Guest's invitees to the Property in the exercise or purported exercise of the rights granted by paragraph
10.2. Nothing in this paragraph 10 shall limit or exclude the Property Owner's or TAYLORS APARTMENTS liability for:
(a) death or personal injury or damage to property caused by negligence on the part of the Property Owner (or its agents) or TAYLORS APARTMENTS (or its employees or agents); or
(b) any matter in respect of which it would be unlawful for the Property Owner or TAYLORS APARTMENTS to exclude or restrict liability.
10.3. Subject to this paragraph 10, the Property Owner’s and/or TAYLORS APARTMENTS liability to the Guest for the non-availability of the Property during the Licence Period shall be limited to the Fee for the relevant Booking.
10.4. Nothing in this agreement shall limit:
(a) the Property Owner’s and/or the Guest’s liability to TAYLORS APARTMENTS; or
(b) the Guest’s liability to the Property Owner.
10.5. Subject to this paragraph 10, TAYLORS APARTMENTS liability to each of the Guest shall be limited to: (a) the total fees, payments and charges paid by a Guest to TAYLORS APARTMENTS for the relevant Booking, (b) £500 in all other circumstances.
10.6 Subject to paragraph 10.2, the limitation of liability at paragraphs 10.5 shall apply for each and every claim arising out of the same originating cause or source. In addition, the limit shall apply however that liability arises, including, without limitation, a liability arising by breach of contract, arising by tort (including, without limitation, the tort of negligence) or arising by breach of statutory duty.

11. GENERAL

11.1 Any notices required under this agreement will be deemed if sent by email to the Guest, provided that no such notification of non-delivery is received, and the notice will be deemed served eight hours after sending of the email.
11.2 The unenforceability or invalidity of any clause in this Agreement shall not have an impact on the enforceability or validity of any other clause.
11.3 This agreement is governed by and construed in accordance with the laws of England and Wales. The Host and Guest agree to submit to the exclusive jurisdiction of the English courts.